Articles JPA

Practical Opportunities & Innovative Actions We Can Take

The current COVID-19 pandemic has caused a lot of fear, and it is having a trickle-down effect that has been unlike anything seen since WWII. The COVID-19 pandemic is real. The panic is real. As we all know, the panic is triggering yet more panic. Some of the consequences we cannot prevent, such as social …

Loyalty in the workplace (slideshow)

Instilling Loyalty in the Workplace from Joan Pastor, PhD. How do you motivate employees to dedicate themselves to high quality work? How do you create a work setting in which loyalty is a natural byproduct? Does it sound difficult? Well, it’s not impossible and the solutions have nothing to do with wishful thinking. To instill …

Effective Facilitation

Effective Facilitation – Interpersonal Radar During risk assessment facilitation training sessions, people often ask me:  “Do I have what it takes to be a good facilitator?”  This is an important question, and it applies to managers or anyone who runs meetings and gives presentations.  The response is actually simple; for just a moment, throw out …

Succession planning

Succession planning – walking a tightrope For over a year I’ve been working with a not-for-profit organization on its board-level governance and related issues. As with many organizations, its board has been weak, and needs to be strengthened. An additional challenge with this NFP is that it operates more like a family business than a …

Nom & Gov Committee – Get with the Program

C’mon Nom & Gov Committee – Get with the Program!   During my career working on board-level corporate governance, I had the opportunity to observe companies, mostly large, consider and apply corporate governance rules and leading practices in their companies. Rules often come through the SEC, while leading practices are often driven by investors and …

Board assessment

Board assessment – it can be meaningful and stress free! Doing a board assessment is considered a leading practice in corporate governance, and is required for public company boards. But many boards fumble through this process, and chances are the exercise is just to “check the box” from a compliance sense. Are there ways to …

Eight Habits Of Highly Effective Audit Committee Boards

Tools to take your committee to the next level Summary: Asking incisive questions and taking action on its findings. All members should be involved in setting the agenda. Meetings should be carefully planned so that priority business is acted upon in a timely manner. Decision-making processes need to be determined before a crisis occurs. Each …

Conflict Resolution

The most needed skill is the ability to solve problems—especially people problems. Today’s business environment is a greenhouse for conflict: a heterogeneous work force growing more diverse by the day, intense competition at home and abroad, an economy which could go either way. Add to this the highly diverse and dynamic field of internal auditing, …

Become A “Sales Consultant”

Become A Sales "Consultant"  and Take the Hard Sell out of Selling.   Sales force unite! It’s time to put to rest all the ugly sales stereotypes we have heard for years. Labels like “con artist,” “pushy,” and “one-sided” simply don’t hold true for the majority of individuals whose common traits are quite redeeming. Assertive, …

Improving Employee Engagement and Loyalty

Do you work in employee management? How do you motivate employees to work harder? These three simple rules will help increase employee engagement. 1. First, you must be absolutely clear on the values and goals of your company. If you don’t know these, then your first assignment is cut out for you. Until company heads …

Delegation: Why You Can’t Just Say “Go Do It”

Delegation:  Why You Can't Just Say "Go Do It" There is a common belief when it comes to managing people—especially at the senior VP and executive levels—that the higher you are in your position, the less you actually need to provide any sort of hands-on management to your direct reports. The thinking goes something like …

Does Your Coach Pass the Test

Does Your COACH Pass The Test Assessments are a powerful tool in the business coach’s arsenal. Done correctly, they provide objective data and feedback that coaches can use to help clients identify opportunities for positive change. They can reveal both the big picture and personal idiosyncrasies that clients may need to either tone down or …

Success as an Introvert

Success as an Introvert Joan Pastor, Ph.D., Published in The Los Angeles Psychologist, July-August 2014 Understanding the introvert and the extrovert is essential for distinguishing those personality traits which are damaging or conducive to the introvert’s success in life. That understanding is key to working with patients who exhibit high introversion to the detriment of …

Six Steps for Successful Change

Six Steps for Management Change Making change happen is a challenge for any business executive. Try these key steps to manage change correctly. 1. Make a critical judgment. Decide. Get the facts. Through observation and fact finding, gather as much hard information as possible. Then trust your gut. Make judgments and decisions on what is …

Fear of Public Speaking Solution

THE USE OF MULTIPLE BEHAVIOR TECHNIQUES AS A TREATMENT FOR THE FEAR OF PUBLIC SPEAKING In order to aid a physical therapist who has to give public speeches (which she fears greatly), a combination of systematic desensitization, positive instruction, and behavior rehearsal with feedback were successfully used to ease her anxiety and teach her practical …

Signs of Stress at Work

If there is one quality human beings share, it is that we all experience stress. Life can be difficult and even when we CHOOSE to do something difficult, we still experience stress. I believe each one of us has what I call a “stress threshold,” a point when what is bothering us, or what may …

Sports Psychology in the Board Room

SPORTS PSYCHOLOGY IN THE WORKPLACE: FROM THE LOCKER ROOM TO THE BOARDROOM The corporate world, success-oriented and competitive as it currently is, is becoming increasingly aware that peak performance at all levels requires the conscious acquisition of knowledge and training specific to each job. Our approach to work is more deliberate now than ever before, …

How to De-Stress at Work

De Stressing At Work Stress management in the workplace and workplace stress relief are hot topics these days. As an industrial-organizational psychologist (a fancy name for shrinks who help businesses and the people in them to thrive), Dr. Pastor sees the need for teaching clients how to de-stress. Workplace stress is real. Learning how to …

How Coca-Cola Executives Achieve Their Goals

How Coca-Cola Executives Achieve Their Goals   Here's a fail-proof process for REALIZING GOALS that Dr. Joan Pastor developed with executives at Coca-Cola as part of a time management training. Like the new year, it’s your gift to open. Make things happen! You are more likely to achieve goals—personal goals, business goals, life goals—by following …

How to “Disappoint” a Stereotype

Disappoint a Stereotype by Elizabeth Hofheinz, M.Ed., M.P.H. For many people, hearing the word “sales” sets off a chain reaction of negativity. Instantly, your brain forms images of a guy with an avalanche of words flowing from his mouth “… and this can be yours for the bargain price of …” Exit, where is the …